During a disaster

Always call 000 for life-threatening emergencies.

During a disaster, situations can change very quickly. Make sure you have the following emergency contacts and local resources for fire, flood, storms and heatwaves on hand at all times, and check for emergency updates on the Clarence Valley Disaster Dashboard.

Bushfire

Online 

Download the Hazards Near Me app, or visit the Rural Fire Service (RFS) websiteFacebook or Twitter.

Phone 

Call the Bushfire Information Line on 1800 679 737.

Radio

Bushfire information is broadcast over the following local radio stations:

  • ABC North Coast AM 738 / FM 94.5
  • 2GF FM 89.5
  • Clarence Coast FM 104.7
  • TLC FM 100.3 

Flood

Online 

Download the Hazards Near Me app, visit the State Emergency Service (SES) website.

Check the Bureau of Meteorology for regular updates on: 

  • Flood warnings
  • River heights
  • Rain radar

For road closures due to flooding, go to Live traffic NSW

Phone 

For emergency help in floods and storms, call the SES on 132 500. In a life-threatening emergency, call 000. 

Radio

Flood warnings are broadcast over the following local radio stations:

  • ABC North Coast AM 738 / FM 94.5
  • 2GF FM 89.5
  • Clarence Coast FM 104.7
  • TLC FM 100.3

Storm

Phone 

For emergency help in floods and storms, call the SES on 132 500. In a life-threatening emergency, call 000. 

Radio

Storm information and warnings are broadcast over the following local radio stations:

  • ABC North Coast AM 738 / FM 94.5
  • 2GF FM 89.5
  • Clarence Coast FM 104.7
  • TLC FM 100.3 

Evacuation

If you are instructed by emergency services to evacuate, move to the designated evacuation centre as outlined in the evacuation warning or order issued by emergency services. You may not always receive an advanced evacuation warning as some hazards, such as bushfires, can escalate quickly. Do not wait for an evacuation order to leave an at-risk area if you require assistance from others or have health issues that impact your ability to respond quickly. Your best option is to always leave early.

The location of evacuation centres may vary depending on the hazard type. Always check the evacuation warning and order for the designated evacuation centre.

An evacuation centre and a Neighbourhood Safer Place are not the same thing.  An evacuation centre will have staff and volunteers to assist you, while a Neighbourhood Safer Place is a place of last resort during bushfires. Neighbourhood Safer Places can be a structure or open space, there will be no staff or volunteers to assist you, and there may be no amenities onsite.

Review LiveTraffic and Councils flood monitoring stations to ensure your evacuation route is open.

Neighbourhood Safer Places (NSPS)

Neighbourhood Safer Places (NSPs) are often a place of last resport that provide a a level of protection from immediate life-threatening effects of a bushfire. While they are evaluated and endorsed by the Rural Fire Service, they still entail some risk. Leaving is always your best options but it's worth knowing where they are as they may afford some protection from radiant heat if you are caught out by a fire. 

Remember, an NSP is not an evacuation centre and will not have the services available you find in an evacuation centre.