Connect with your Council

Connecting with your Council has never been easier.

Customer Service for all your enquiries
02 6643 0200

After Hours Emergency Contact
02 6626 6858

General Manager
02 6643 0200

02 6643 0200

Councillors - Click here for a link to their contact details

Postal Address
Locked Bag 23, Grafton 2460

Council Chambers
2 Prince Street, Grafton
50 River Street, Maclean

Opening Hours
Enquiries: 9.00am to 2.00 pm Monday to Friday
Cashiering: 9.00am to 2.00pm Monday to Friday
Development Application lodgement: 9.00am to 1.30pm Monday to Friday
Phone/Email/Live Chat/Online enquiries: 8.30am - 4.30pm


Customer Service Charter
The Charter sets outs Council's delivery service expectations and explains what you, as our customer, can do if we have not delivered a service to that level.  It reflects our commitment to ensuring Council delivers a quality customer contact experience to all parties who make contact with Council.

Justice of the Peace
Customer Services are now available for Justice of the Peace (JP) enquiries between 9.00am and 2.00pm Monday to Friday at the Council Service Centres in 2 Prince Street, Grafton and 50 River Street, Maclean.  For a list of current JPs please view the Justice of the Peace Register.  

Feedback Form
Council is committed to quality service delivery to the community and to this end Council invites customer feedback, including complaints. Council welcomes complaints as part of its continuous improvement of its services, systems and staff skills.  Submit Feedback

Please refer to Council's Complaints Management Policy and Complaints Against Council brochure.

ABN 85 864 095 684

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